{"id":11,"date":"2026-03-08T23:20:26","date_gmt":"2026-03-08T22:20:26","guid":{"rendered":"https:\/\/optimate.si\/?page_id=11"},"modified":"2026-03-08T23:20:27","modified_gmt":"2026-03-08T22:20:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/optimate.si\/hr\/refund_returns\/","title":{"rendered":"VRA\u010cILA IN REKLAMACIJE"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Pravica do odstopa od pogodbe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Potro\u0161nik ima pravico, da v <strong>14 dneh od prejema izdelka<\/strong> odstopi od pogodbe brez navedbe razloga.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obvestilo o odstopu lahko po\u0161lje na:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@optimate.si<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupec mora izdelek vrniti najkasneje v <strong>14 dneh po obvestilu o odstopu<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Izdelek mora biti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nepo\u0161kodovan<\/li>\n\n\n\n<li>v originalni embala\u017ei<\/li>\n\n\n\n<li>v nespremenjeni koli\u010dini<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Kupnina bo vrnjena najkasneje v <strong>14 dneh po prejemu vrnjenega izdelka<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">30-dnevna garancija zadovoljstva<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">OptiMate ponuja tudi <strong>30-dnevno garancijo zadovoljstva<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce kupec z izdelkom ni zadovoljen, lahko v roku 30 dni kontaktira podporo:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@optimate.si<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V sporo\u010dilu mora:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>opisati te\u017eavo<\/li>\n\n\n\n<li>prilo\u017eiti fotografijo izdelka<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Po potrditvi zahtevka podjetje posreduje naslov za vra\u010dilo izdelka.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OptiMate v tem primeru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>krije stro\u0161ke vra\u010dila<\/li>\n\n\n\n<li>vrne celoten znesek kupnine<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Neskladnost blaga<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prodajalec odgovarja za neskladnost blaga v skladu z <strong>ZVPot-1<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupec lahko uveljavlja pravice iz naslova neskladnosti v <strong>2 letih od prejema izdelka<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupec mora prodajalca o neskladnosti obvestiti v <strong>2 mesecih od ugotovitve neskladnosti<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Reklamacije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacije lahko kupec po\u0161lje na:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@optimate.si<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podjetje bo reklamacijo obravnavalo v najkraj\u0161em mo\u017enem \u010dasu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Pravica do odstopa od pogodbe Potro\u0161nik ima pravico, da v 14 dneh od prejema izdelka odstopi od pogodbe brez navedbe razloga. Obvestilo o odstopu lahko po\u0161lje na: info@optimate.si Kupec mora izdelek vrniti najkasneje v 14 dneh po obvestilu o odstopu. Izdelek mora biti: Kupnina bo vrnjena najkasneje v 14 dneh po prejemu vrnjenega izdelka. 30-dnevna [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"sergey","author_link":"https:\/\/optimate.si\/hr\/author\/sergey\/"},"uagb_comment_info":0,"uagb_excerpt":"Pravica do odstopa od pogodbe Potro\u0161nik ima pravico, da v 14 dneh od prejema izdelka odstopi od pogodbe brez navedbe razloga. Obvestilo o odstopu lahko po\u0161lje na: info@optimate.si Kupec mora izdelek vrniti najkasneje v 14 dneh po obvestilu o odstopu. Izdelek mora biti: Kupnina bo vrnjena najkasneje v 14 dneh po prejemu vrnjenega izdelka. 30-dnevna&hellip;","_links":{"self":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":25573,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/11\/revisions\/25573"}],"wp:attachment":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}