{"id":25576,"date":"2026-03-09T00:08:58","date_gmt":"2026-03-08T23:08:58","guid":{"rendered":"https:\/\/optimate.si\/?page_id=25576"},"modified":"2026-04-27T00:31:39","modified_gmt":"2026-04-26T22:31:39","slug":"pogosta-vprasanja-faq","status":"publish","type":"page","link":"https:\/\/optimate.si\/hr\/pogosta-vprasanja-faq\/","title":{"rendered":"Pogosta vpra\u0161anja (FAQ)"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Kako hitro odpo\u0161ljete naro\u010dilo?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Naro\u010dila oddana dopoldne obi\u010dajno <strong>odpo\u0161ljemo \u0161e isti dan<\/strong>.<br>Vsa ostala naro\u010dila so odposlana <strong>najkasneje v 24 urah<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Koliko stane dostava?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dostava v Sloveniji zna\u0161a <strong>2,99 \u20ac<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pri pla\u010dilu po povzetju se zara\u010duna dodatna provizija <strong>0,80 \u20ac<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Kdaj je dostava brezpla\u010dna?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Brezpla\u010dna dostava velja:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Slovenija: nad <strong>35 \u20ac<\/strong><\/li>\n\n\n\n<li>EU: nad <strong>65 \u20ac<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Kaj pomeni 30-dnevna garancija zadovoljstva?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce z izdelkom niste zadovoljni, ga lahko vrnete v <strong>30 dneh od prejema<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161ljite e-po\u0161to na <strong><a>info@optimate.si<\/a><\/strong>, opi\u0161ite te\u017eavo in prilo\u017eite fotografijo izdelka.<br>Po potrditvi zahtevka vam po\u0161ljemo navodila za vra\u010dilo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V tem primeru <strong>OptiMate krije stro\u0161ke vra\u010dila in vrne celoten znesek kupnine.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Ali je bilo moje naro\u010dilo uspe\u0161no oddano?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Po oddaji naro\u010dila boste na svoj e-po\u0161tni naslov prejeli potrditveno sporo\u010dilo s povzetkom naro\u010dila.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce sporo\u010dila ne najdete, preverite tudi mapo <strong>vsiljena po\u0161ta (spam)<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Katere na\u010dine pla\u010dila lahko uporabim?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V OptiMate lahko pla\u010date z:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visa<\/li>\n\n\n\n<li>Mastercard<\/li>\n\n\n\n<li>Apple Pay<\/li>\n\n\n\n<li>Google Pay<\/li>\n\n\n\n<li>Stripe pla\u010dila<\/li>\n\n\n\n<li>pla\u010dilo po povzetju<\/li>\n\n\n\n<li>ban\u010dno nakazilo (TRR \/ predra\u010dun)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Kdo dostavlja pakete?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pakete dostavljajo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>DPD (najpogosteje)<\/strong><\/li>\n\n\n\n<li><strong>GLS<\/strong><\/li>\n\n\n\n<li><strong>Po\u0161ta Slovenije<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Izbira dostavne slu\u017ebe je odvisna od logisti\u010dnih pogojev.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Kako lahko sledim svojemu naro\u010dilu?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ko je paket odposlan, boste prejeli <strong>sledilno \u0161tevilko in povezavo za sledenje po\u0161iljki<\/strong> na svoj e-po\u0161tni naslov.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Ali dostavljate tudi v tujino?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Da. Dostavljamo v ve\u010dino dr\u017eav <strong>Evropske unije<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Moj izdelek je po\u0161kodovan ali napa\u010den. Kaj naj naredim?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce je izdelek po\u0161kodovan ali napa\u010den, nam po\u0161ljite e-po\u0161to na:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@optimate.si<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V sporo\u010dilu prilo\u017eite:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fotografijo izdelka<\/li>\n\n\n\n<li>opis te\u017eave<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Na\u0161a ekipa vam bo pomagala re\u0161iti te\u017eavo v najkraj\u0161em mo\u017enem \u010dasu.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>Kako hitro odpo\u0161ljete naro\u010dilo? Naro\u010dila oddana dopoldne obi\u010dajno odpo\u0161ljemo \u0161e isti dan.Vsa ostala naro\u010dila so odposlana najkasneje v 24 urah. Koliko stane dostava? Dostava v Sloveniji zna\u0161a 2,99 \u20ac. Pri pla\u010dilu po povzetju se zara\u010duna dodatna provizija 0,80 \u20ac. Kdaj je dostava brezpla\u010dna? Brezpla\u010dna dostava velja: Kaj pomeni 30-dnevna garancija zadovoljstva? \u010ce z izdelkom niste [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-25576","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"sergey","author_link":"https:\/\/optimate.si\/hr\/author\/sergey\/"},"uagb_comment_info":0,"uagb_excerpt":"Kako hitro odpo\u0161ljete naro\u010dilo? Naro\u010dila oddana dopoldne obi\u010dajno odpo\u0161ljemo \u0161e isti dan.Vsa ostala naro\u010dila so odposlana najkasneje v 24 urah. Koliko stane dostava? Dostava v Sloveniji zna\u0161a 2,99 \u20ac. Pri pla\u010dilu po povzetju se zara\u010duna dodatna provizija 0,80 \u20ac. Kdaj je dostava brezpla\u010dna? Brezpla\u010dna dostava velja: Kaj pomeni 30-dnevna garancija zadovoljstva? \u010ce z izdelkom niste&hellip;","_links":{"self":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/25576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/comments?post=25576"}],"version-history":[{"count":8,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/25576\/revisions"}],"predecessor-version":[{"id":31673,"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/pages\/25576\/revisions\/31673"}],"wp:attachment":[{"href":"https:\/\/optimate.si\/hr\/wp-json\/wp\/v2\/media?parent=25576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}